iAtoday

The management of disability insurance claims hinges on human decisions made at pivotal moments in the lives of group insurance plan members. Each case requires a thorough analysis, careful listening and a nuanced application of contractual provisions.

It is a complex task that is now being transformed by artificial intelligence (AI).

This is the observation made by Cheryl Nicholson, Senior Director, Disability Management, Group Benefits and Retirement Solutions, in the article At iA Financial Group, AI is a tool, not a verdict published in Human Resources Director (HRD). She also states that the use of AI should not be limited to an autonomous decision-making engine but rather serve as a catalyst to foster dialogue and allow experts  to devote more time to higher-value-added activities.

In the article, Cheryl explains:

• How AI serves as a decision-making tool
• The importance of automating repetitive tasks to free up time and promote analysis, active listening and support
• The advantages of quickly organizing information to support informed decisions at critical moments
• The benefits of AI for case managers operating in a complex and regulated environment

“Disability management will always be a human endeavour. AI simply allows us to focus our expertise where it truly adds value.”

Cheryl Nicholson, Senior Director, Disability Management
Group Benefits and Retirement Solutions

Read in HRD: how our use of AI highlights existing expertise rather than replacing human judgment, thereby enhancing the quality of our decisions, operational efficiency and the experience of individuals on disability.

Would you like to learn more about our disability management offer? Contact your iA Financial Group Account Executive.

Communiqué to plan administrators

We will send a communiqué to group insurance plan administrators on May 25.

See the French version of the communiqué.