iAtoday

As part of our commitment to cost efficiency and environmental sustainability, we are phasing out the production and mailing of physical group benefit cards.

This change is already effective for new groups implemented since February 2025. Starting in July, we will begin with a phased-out approach to eliminate the production of benefit cards for groups who currently receive physical benefit cards.

Groups administered through a third-party administrator (TPA), those using iA digital technology (such as online enrolment and electronic data transfer) and Flex Module groups are excluded for now.

If you have clients affected by this change, you will receive more information regarding the phased rollout schedule and timelines.

Plan administrators will be informed of these initiatives through the May newsletter. Clients impacted by this change will also be notified in advance by email, outlining when their groups will be affected. In addition, we will provide the necessary materials to support plan members and ensure a smooth transition.

As is already the case, plan members will have access to their group benefit cards in My Client Space and iA Mobile. In addition, it is now possible to add it to their digital wallet (Apple Wallet or Google Wallet)—another way to keep their card at hand.

These initiatives are another important step in our digital shift and reinforce our commitment to minimising our environmental footprint.

We will be sending a communiqué to plan administrators on May 25.

View the French version of this communiqué.

If you have any questions, please contact your iA Financial Group Account Executive.