iAtoday

We understand that you’re dedicated to your clients’ satisfaction. That’s why we are committed to supporting organizations and their employees at every stage of their total wellbeing journey through advice, services and resources that best fit their needs.

First class service in group insurance

Our Group Insurance Customer Service agents provide efficient and friendly first-class service. We systematically evaluate the client experience by gathering feedback after each interaction with us. This helps us to continuously seek opportunities for improvement and to achieve, or even exceed, our service quality goals.

Our commitment is paying off! Since the beginning of the year, we have exceeded our targets for average wait time, dropped-call rate and satisfaction. This speaks to our determination to achieve operational excellence in customer service and exceed established standards.

Our commitment

The satisfaction of organizations and their employees is integral to our mission. Like you, we understand the importance of providing reliable support when it’s needed. By always striving to exceed our goals, we demonstrate our commitment to meeting the needs of clients.

Your clients are invited to participate in the Net Promoter Score survey at any time. The “Voice of the customer” program enables us to promptly receive feedback from organizations and take action to maintain first-class service for your clientele and for you. Don’t hesitate to contact your Account Executive for more information.