My Client Space | Multi-factor authentication

Top stories May 16, 2024

As protecting privacy is a priority for iA Financial Group, multi-factor authentication (MFA) will be gradually integrated into My Client Space from the end of May, with the aim of strengthening the protection of accounts on this platform. Plan members, sponsors and administrators will then be required to use a two-step verification process to confirm their identity and log in to their account.

Plan members will have access to three authentication methods:

  • By text message
  • By voice call
  • By email

Plan sponsors and administrators will have access to different methods, with a higher level of security required given their role:

  • By the Google Authenticator app
  • By the Okta Verify app
  • By text message

We have already informed plan sponsors and administrators of the upcoming change and have made them aware of the importance of no longer sharing their access code.

Communiqués to plan administrators: English version - French version

In addition, note that the MFA activation has already begun in the Advisor Centre and will continue until the end of the year.


If you have any questions, please contact your Account Executive.