iAtoday
Customer service in the digital age | Invested in offering an optimal client experience
Group Insurance September 19, 2024We understand that your clients’ satisfaction is important to you, and it’s also important to us. That’s why we’re committed to supporting organizations and their employees by offering them digital tools for an optimal management of their group insurance plans.
Group insurance digital experience
Without a doubt, we wish to offer a digital experience that perfectly meets our clients’ expectations, no matter how high. That’s why we make it a point to offer intuitive and efficient tools.
Did you know that our group insurance claims can now be made 100% online? Thanks to our innovative iA Mobile and My Client Space tools, all claims can be paperless. Once a claim has been submitted, the client can track the status of their claim at all times using these tools. Gone are the days when people don’t know what’s going on until they receive a statement or a reply.
Our app stands out
Every year, the iA Mobile app receives the highest level of user satisfaction compared to other apps offered in the group plan industry. Since it’s user friendly, members can make the most of their group plan for their health and wellness needs. They can also validate the eligibility of their care providers and view coverage balances for each person insured.
App Store
Google Play Store
December 31, 2023
Client satisfaction is an integral part of our purpose and, like you, we understand the importance of meeting clients’ needs and providing reliable support when it’s needed. We believe that our digital tools help provide an optimal client experience at every stage of the total wellbeing journey for group insurance plan members.
Client satisfaction is at the heart of our values and guides our every action. |
Also in this issue
- Symbiosis: for a 360° view of your clients’ needs
- Total wellbeing | World Mental Health Day is coming up
- Changes in the investment fund lineup
- Individual pension plans (IPP) | Your clients can still take advantage of 2024 tax benefits
- Semi-Annual Investment Fund Evaluation | Summer 2024 edition now available
- Inclusive coverages | Support for gender affirmation